Shipping policy

Effective Date: 23,November,2024

At Cabin Comfy, we strive to ensure that your shopping experience is seamless and your products are delivered in a timely manner across India. Please review our shipping policy below to understand how we manage your orders.

 

Cabin Comfy Account members receive free shipping. Sign in/ Join Now

1. Shipment of Products

All orders are shipped from our warehouse Arth Prakash Bhawan (Block -C), Ground Foor, Sector 29 D, Chandigarh, India or through approved fulfillment centers. Our goal is to deliver your order within 4-7 business days ( means a day (other than Sunday, national holidays and bank holidays in the Territory) from the date of order confirmation and payment.

 

2. Delivery Across India

We deliver to locations PAN India. To confirm whether we deliver to your area, please enter your postal code during checkout.

  • Standard Delivery: 4-7 days
  • Express Delivery: 2 days

Please note that delivery timelines may be impacted by holidays, weekends, or unforeseen events.

NOTE : We do not deliver to international locations as of yet. 


3. Dispatch & Processing

  • Orders placed before 12:00 p.m. (IST) will typically be processed and dispatched the same day.
  • Orders placed after 12:00 p.m. will be processed the following business day.
  • No orders are dispatched on Sundays or public holidays.

 

4. Cash on Delivery (COD)

We do offer Cash on Delivery (COD) which are verified with an OTP before you place an order.

 

5. Shipping & Handling Charges

We provide free shipping when you place an order by signing into your account or creating a new one. The free shipping will be automatically applied at checkout.

If you are not a member, shipping charges will vary depending on product size, packaging, and destination. All applicable shipping charges will be displayed at checkout before you complete your purchase.


6. Order Acceptance & Delivery

Upon delivery, your order must be signed for by you or an authorized recipient at the specified delivery address. Cabin Comfy is not responsible for deliveries signed by anyone other than the designated recipient.

On delivery of the shipment, in case of any dispute regarding the outer packaging or the delivery, the consignee/ designated person receiving the shipment will be required to update the same on the (Proof of Delivery) POD document provided. Any issues pertaining to the Delivery of the Shipment shall be noted on the POD at the time of receiving the shipment.

Once dispatched, orders cannot be redirected to a different address, so please ensure that your delivery information is accurate at the time of placing the order. 

The product will only be delivered to the city and address specified at the time of purchase and as indicated as "available" on our site. We do not take responsibility for any damage or loss of the product after successful delivery.


7. Delivery Failure

An order will be marked as "failed" if:

  • The address provided is incomplete or incorrect.
  • The recipient is unavailable at the time of delivery.
  • The premises are locked.
  • In the event of natural disasters, strikes, or any unforeseen circumstances that prevent delivery.

In such cases, we will notify you and may reschedule the delivery.


8. Claims for Damages or Shortages

If you receive a damaged product or there is a shortage in your order, please report it to our customer service team on the same day of delivery. You can do this through the Contact Us page on our website or by emailing our customer support at customersupport@cabincomfy.com

Be sure to mention the issue on the delivery receipt and return the item to the delivery person. All claims must be made immediately upon delivery for timely resolution.


9. Returns & Refunds

For information on how to return products or request a refund, please refer to our Returns & Refunds Policy. Refunds or exchanges are only offered for products that are damaged or not as per your original order, provided they are returned in their original, unopened, saleable condition.

Once a return is processed, we will notify you, and you can expect your refund to be completed within a reasonable time.

Our 15-day return window exceeds the minimum 14-day requirement under the Consumer Protection (E-Commerce) Rules, 2020. Refunds will be processed as per Rule 9(3) of the said Rules.

Disclaimer

Cabin Comfy is not responsible for delays caused by third-party courier services, incorrect addresses, or payment failures due to issues with payment gateways. We reserve the right to amend this shipping policy without prior notice, so please review it before making your purchase.

If you have any queries or need further assistance, feel free to contact our customer support team via the Contact Us form on our website or email us at customersupport@cabincomfy.com

Thank you for choosing Cabin Comfy!